TERMS AND CONDITIONS
** Please Read Before Making An Appointment**
Appointment terms and conditions.
FIRST TIME CLIENTS MUST CLICK THE BOOK NOW BUTTON TO MAKE THEIR APPOINTMENT AND CREATE THEIR CLIENT PROFILE.
Please arrive for your appointment on time. Clients who are more than 15 minutes late may need to be rescheduled so please check if you think you may be late.
We run a strict no-show/late cancellation policy.
We, unfortunately, have occasions where clients either don't turn up for their appointment or cancel/reschedule with little notice. This means that we are unable to fill the slot that was reserved for them.
Clients who fail to turn up for their appointment without prior notice will be charged 50% of their total appointment cost.
Cancellations/reschedules within 24hrs of their appointment will be charged 30% of their total appointment cost.
If you need to amend your appointment and/or add or remove treatments please let us know before you arrive. This also applies to nail repairs - please let us know how many repairs you will need so that we can allow enough time for it.
I am unable, under any circumstances, to perform the following treatments without a patch test taking place 24/48hrs before your first appointment with me:
Semi Permanent Lashes
I am asked repeatedly to perform these treatments without doing a patch test which is not only dangerous for you, the client, but is completely unprofessional and voids my insurance.
For the above treatments that are booked online you do not require an appointment for your patch test and can call in during our opening hours - it's quick (less than 5 mins) and ensures your safety.
Thank you so much for taking the time to read this.